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Traveller Feedback

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Feedback from our travellers in Chile is very important to us as it helps us to constantly improve our service.

Find some of our travellers’ feedback here!

Our driver was fantastic
Okay, one more message for you, this time about our driver Jose. He was FANTASTIC!!! He drove us from Punta Arenas to Las Torres, then two days later from Las Torres to Lago Grey, then today from Lago Grey back to Punta Arenas. So we spent a lot of time with Jose. He was extremely professional and very courteous. And he went out of his was to educate us about Patagonia: the geography; the biology; the animals. He would stop so that we could take beautiful photographs. Plus he was a park ranger in Torres del Paine for five years, so he knows everything about it. And he’s very passionate about it. He was really as much of a guide as he was a driver. We loved our time with Jose.
Thank you for your work with Wilderness Travel in putting together this “trip of a lifetime” for us. It was perfectly orchestrated and all of the drivers and guides were fantastic!
Molly R. | 2024-01-21

The absolute best tour guide we have ever encountered
Hello! This is Molly from the United States. I want to reach out to let you know what a wonderful experience we had yesterday with our tour guide Benjamin, as well as our driver Ricardo. Both of them were extremely kind and very professional. Additionally, Benjamin is the absolute best tour guide we have ever encountered. We have traveled a lot to many countries and have always done tours. We have experienced many tour guides, but none of them has been as good as Benjamin. His knowledge of Chile, of Santiago, and of Latin America was incredible. In fact, he is knowledgeable about the entire world! He shared the sites and history with such enthusiasm and passion. We are so glad that we added a tour in Santiago to our Chilean adventure!! Ten out of ten stars to Benjamin and Ricardo!
Molly R. | 2024-01-20

Guide was great!
As a little feedback, our guide in Atacama, Diego, was top class.
(translated from German)
Travel group | 2024-01-12

A very well-balanced trip
I’m now back, or to be more precise, back with enthusiasm. It worked perfectly, the hotels were great and the guides were competent and pleasant. It was also a very balanced trip, I couldn’t choose my favorite day or the most interesting destination in Chile.
(translated from German)
Michael R. | 2024-01-11

Completely delighted
A big compliment for your tour guide. We were completely delighted with the whole trip!
(translated from German)
Ehepaar K. | 2023-11-14

Very friendly, punctual and always ready to help
Even though another 3 weeks have passed since our return, we would like to express our special thanks to you for the organization, the transfers, the tour guide and the drivers in the Atacama Desert!
Everyone was super friendly, absolutely punctual, always ready to help and offered us very informative insights and impressions.
(translated from German)
Couple S. | 2023-05-08

The perfect accommodation
One of the best and most beautiful accommodations we have ever had – and we travel a lot and have already seen a lot. The location is unique: you can see the Torres from every bungalow. The food was excellent and specially tailored to each individual guest (each with their own personal menu). It was unique that we not only had our own private driver but also a private German-speaking guide. As a highlight, we were rewarded with the sighting of 4 pumas, which had just caught a guanaco – and this only 3-4 meters away from the vehicle!!!
(translated from German)
Couple F. | 2023-01-20

Professional and helpful guides
We saw such a variety in terms of geography and activity. The timing for each stay was perfect. The guides Valentina and Oscar were professional and very helpful. Thank you so much for all you did to facilitate this “once in a lifetime trip.”
Carol R. | 2022-09-27

We got to know many different aspects of Chile
Our trip was fantastic! The variety of locations and activities gave us a great sampling of the country and the accommodations were spectacular. The guides Valentina and Oscar were wonderful – both very warm and helpful. Valentina was able to give us an education about what we were seeing so that when we were driving, we were learning many different aspects of Chile. Her knowledge was crucial in deepening our appreciation of where we were. Particularly interesting to me was the history and current political climate of the country.
Anne R. | 2022-09-27

The best tour guide
The guide Patricia was great! Well-structured, polite, had a lot of knowledge, which she passed on to us with passion. She was definitely the best tour guide of the whole trip.
(translated from German)
Susanne S. | 2022-02-25

Very good support for the travel group
The group enjoyed the trip very much and felt very well looked after by you and the tour guides. All 3 tour guides showed above-average commitment to the group and you could feel that they were happy to welcome the group. The group also liked the way the programme was put together.
(translated from German)
Travel group from Germany | 2022-01-14

There were highlights every day
Every day had highlights. The hotels were always in a great location. The organisation and transport went smoothly. The tour guides were well qualified, imparted their knowledge and showed us the beauties of their homeland.
(translated from German)
Petra H. | 2020-02-18

A lasting positive memory
We enjoyed the trip very much. Everything worked out great, the hotels were tiptop and we were very pleased with the guides and drivers. The holiday in Chile will remain a positive memory for a long time.
(translated from German)
Angelina S. | 2019-11-19

Thank you!
My wife and I just want to express our sincere thanks for the service recieved during our recent trips to Santiago and San Pedro de Atacama.
Firstly, our thanks to both, our guide and driver during our three days in Santiago. From the moment we were collected at the airport, we connected with them both and had many engaging conversations.
With the standards of service already set high in Santiago, we were then met at Calama Airport by the other team and we had a highly entertaining and engaging three days with them. The trips to see the local scenery were simply stunning anyway, but were made more memorable by the genuine exceptional levels of service received, while professional, most personable and highly enjoyable.
We appreciate to arrange such tours the levels of service required from support staff must also be high, so in closing we wish all the team at travelArt every success for the future.
David & Tracey G. | 2019-06-08

Looking forward to be back in Chile
Safely returned home I would like to thank you for all the service you rendered to me and my group during my recent trip round Cape Horn. All our excursions went very well and I also send my regards to your local guides and drivers. I am looking forward to be back in Santiago with a new group in January next year.
Best greetings
Henrik B. | 2019-04-01

It was an unforgettable trip
We, a mixed group from Germany, Austria, Switzerland and Italy were on a great tour in January/February 2019. It was an unforgettable trip with nine flights and also nine tour guides. On 23 and 24 January we made a stop in Santiago de Chile. The tour guide there (best tour guide in South America with excellent knowledge of German, with a sense of humour and charm) gave us simply unforgettable company over the two days and made Chile an experience. Many, many thanks, we will perhaps come again.
(translated from German)
Best regards from Germany, Austria and Switzerland | 2019-02-23

Interesting and politically diverse tour guide
Hello to Chile from Germany
On this way on Christmas Eve, thank you again for the very interesting and politically diverse tour guide in Chile. The information from 1970 to 2018 helped us a lot to better process our medial memories from 1973.
(translated from German)
Henny and Stefan K. | 2018-12-24

Absolutely great!
In February 2018 we made a trip through Argentina and Chile. Santiago was our last destination. Our guide in that wonderful city showed us the most important places of the town. We were impressed with her German and the way she took us around and explained everything. Her guidance was excellent, competent and she performed as a vivid companion. We enjoyed the days in Santiago with her and we do recommend travelArt. Absolutely great!
Cornelia and Roland K. | 2018-06-16

It was perfect!
I was very pleased with the guides and the organisation. I would like to highlight the tour guide in Torres del Paine. He and the driver were incredibly helpful and available to us at all times. He also likes to take photos himself and therefore knows what is important to us. It all worked out perfectly, just as I had imagined! The highlight was certainly the puma, which we saw at a distance of 20 metres…
In the end we also saw many whales and so there is nothing to complain about…
(translated from German)
Martin S. | 2017-04-29

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