We strive to provide the highest quality of service to our clients. We are always seeking ways in which we can further improve our services to respond to the special needs and interests of our customers. For this very reason, we greatly value our client’s opinion and feedback. They mean a lot to us, and we would like to share them with you! Here are some comments our clients have shared with us:Mauricio was a star!
[…] When we crossed over into Chile and the Torres del Paine, we were joined by Mauricio and he really was a star! So incredibly enthusiastic about everything and a genuinely caring person. […] we wanted to let you know that he is a vital part of an enjoyable tour into that part of Patagonia. […] he is very much appreciated by all that he did for us.
Jo Finlay, 2016-03-29 Our tour guide Mauricio was a pleasure to be with.
He took pride with what he’s doing and the places he took us to. He treated us like his personal special guest with genuine care for us. We have been back to US for a few weeks. We still remembered his kindness and professionalism. If we ever visit Chile again, we will for sure look up for him.
Roranda Yeung, 2015-12-31 Excellent guidance
Barbara and I thoroughly enjoyed our trip to Chile – possibly the most beautiful scenically that we have visited. That day we had at Torres Del Paine was just about perfect – the Grey Glacier was awesome and the Atacama stupendous. Thank you for all your help and excellent guidance […]
Barbara & Eric Jarman, 2015-12-22
Well done! […] The whole holiday tour was fabulous, from start to finish, which was complimented with “extra-special” touches, such as the sunset picnic in the Valley of the Moon. Very well done, Valentina.
Andrew & Helen Hope, 2015-03-25
What a fantastic tour! I have just got home from my first trip to Chile, and what a delight! A wow factor every day. But by far the best and most inspiring was the lovely Valentina, our Tour Manager. So knowledgeable, charming and unerringly efficient. Loved it! Loved it!
Stephanie Valentine, London UK, 2015-03-24
Thank you! We would like to express our heartfelt thanks to everyone involved with our recent AMAZING Chile holiday. Special thank you to Miguel, who steered us through the various airport connections and hotel drop offs, always with a huge smile, and courteous manner. Also, we would like to thank Daniel, our really excellent driver and guide while in Arica.
We look forward to planning another trip with Travelart, and we wish you every success for the future.
Muchas Gracias once again!
With kind regards
also Colin, Helen and Danny, 2015-03-24
Brilliant! Our tour guide Valentina was brilliant, very friendly anf helpful, always smiling and full of information. We also liked the amazing scenery and diverse countryside
June & Michael Kendrew, 2015-03-02
Excellent! Liked the variety of destinations. Tour guide excellent! Thanks Alex!
M & J Stephanson, 2015-02-26
Competent Very competent and skillfull guiding!
Ina & Johan Borup, 2015-02-23
Five stars *****!Valentina was an excellent host + tour guide with a wealth of knowledge + also lovely + humorours. She gave us a lot help, when needed […] Five stars for her! Wendy & Tony Hards, 2015-01-28
We had an excellent holiday in Chile, with Miguel Angel as our wonderful guide whose knowledge of the country was fantastic!
Alan & Christine Jury 2015-01-14
20 Years! Dear Carsten, Congratulation with to Travel Art and you, with the 20 year birthdays of the company. You must be doing something right.
Best regards, and have a nice weekend
Niels Erik Hedelund
Director, Production (Leisure Groups) 2014-12-12
Great Guide! We have just returned from our holiday in Chile.
I would like to thank our guide, Valentina, for doing a great job.
She was very knowledgeable and we learnt a lot through her.
The holiday went very smoothly thanks to her efforts and we had a great time.
Regards, John Broadbent 2014-11-26
Dear Soledad Schilling, thank you so much for your help with excellent booking and pick-up service! Everything worked out excellent; from my stay in Atacama and to my bus-ride crossing the Andes to Mendoza! (…) I did several hikes, excellent, and on 18.Oct they had a celebration of St.Lukas in nearby village, Tocanao, dressed in old Indians, fantastic for me as I am very intersted in cultures and people. Hotel Le Reve, nice and good location for one day. The bus to Mendoza, comfortable and beautiful in sun-shine! The Atacama area with all the salt, -like snow, is a memory for life !! Thank you for all your help!
Best regards, Lillian Smith, Norway 2014-11-02Un voyage fascinant! Nous avons faìt un voyage fascinant, sans mauvaises surprises; nous alons visité des regions trés diverses par le paysage et la température et nous nous sommes toujours senties bien accueillies. Elisabeth Haemmig 2014-05-15 Wonderful holiday! We had a wonderful holiday, thank you! Every aspect was good – especially the guides and the organization. Mrs and Mr Warren 2014-05-08 Excellent throughout! Our guide Valentina was excellent throughout: organized, flexible to accommodate the guest’s needs and knowledgeable of the country. One of the drivers – Fernando in the Atacama Desert – outstanding. Kind, and looked after us exceedingly well. Ms. Gallego 2014-05-08 A credit to your company! Santiago – Sebastian was punctual, knowledgeable and personable. His attention and consideration of our requirements is a credit to your company. Our driver was also helpful. Mr. and Mrs. Barratt 2014-04-28 We had a great trip! Our trip with Mauricio was great. He was so knowledgeable, excited and helpful. The hotels and food provided were very nice and a great way to start and end each day. Raul our driver was very safe and also patient with our group. The itinerary was very full with great hikes which allowed us to see as much as possible. We had a great trip and sincerely enjoyed our walk with Mauricio. Mr. Jeffrey G. Montera and Mrs. Jill K. Montera 2014-04-28 A true highlight! It was Frieder, our guide for the 2 days, who made our experiences on Easter Island so fantastic. He exceeded our expectations due to his detailed knowledge, ability to answer any questions, care, consideration and his ability to share his love of the island. A true highlight of our year. Patagonia – an excellent experience in every respect, superb guide and driver! Mr and Mrs Rickwood 2014-04-24 Excellent Tour Guide! Our tour guide Regina was great. She organized everything perfectly, was very helpful and approachable. She gave us a very well understanding of Chile in a very nice and human way. Seldom have we experienced such a good tour guide. We loved the trip and we were very impressed by the natural beauty of Chile. Regina has contributed to that significantly. Thank you very much Regina! Mr Harald Koch und Mr Wolfgang Päch 2014-04-23 We will see each other again! The people are all very friendly here; I would like to congratulate Chile for that. The landscape is just beautiful and we will see each other again. Sun, rain, snow and strong wind, here you will find it all! I’m sending my regards to Chile, especially to Patagonia. I’m from Murrhardt, Germany. Mr. Altvater 2014-04-22 Warm thanks! We asked our guide to adapt the tour itinerary to our wishes and the tour became very interesting and we would like to thank our guide very warmly for her assistance and interesting explanation. Mr & Mrs Mathez 2014-01-15
A recommender! Nous avons été très bien acceulli partout et avons eu beaucoup de palisir à écouter les explications très détaillées de Pablo Vega. Cést quelqu´un qui prends son travail à cœur et connaît très bien son pays. Il sait transmettre sa passion. A recommender! Merci beaucoup. Mr & Mrs Wisser 2013-11-08
Valentina was superb! Our guide, Valentina, was superb – she was very knowledgeable and very considerate towards us all. A lovely personality. A wonderful representative of Chile. We are very grateful for her skills, her patience and her cheerful and positive disposition. This was an excellent trip in so many ways. Thank you. Mary & Michael Moody 2013-11-02Professional organisation of incentive trip Thanks again to Yarka and the team at Travel Art for making this group happen – it is wonderful to be in partnership with such a professional organisation as you! Gill Dewar 2013-10-22 Both guides excellent! In Patagonia, Maurice could not have done more to look after us or to make our trip enjoyable. Nikki Wollerton 2013-02-27 Great experience What a great experience! Patagonian guide and driver were so good at spotting wildlifeand giving us time to see them. All hotels were good but CostAustralis was excellent. Rowena Wolfe 2013-02-27 Valentina is excellent! Valentina is an excellent guide, she is enthusiastic, knowledgeable and friendly. She gains the confidence of the group and manages the details of the itinerary well. It would be impossible to find anything to criticise in her organisation and participation. Without exception the drivers have been safe, hard working anf friendly, they have added to our enjoyment. Overall this has been an excellent tour, tiring in the time scale, but it has given us as full a picture of Chile as is possible in such a brief time. Thank you. Ms. Nix + Ms. Williams 2013-04-09 Very impressed We have been very impressed with the professionalism of all your representatives. (…) Neil & Susan Barnes 2013-03-20 Nous pouvons recommander votre agence Nous avons passé un agréable sejour. Nous pouvons recommander votre agence à nos amis qui souhaitentvisiter votre pays. Mr. Bourdin 2013-02-15 We wish to return A special mention for Domingo, who made our City tour in Santiago extramely intersting, as he showed us all aspects of the city. (…) We were very impressed – not forgetting Fernando, our driver, who managed to negotiate the traffic very well. We should also mention Gaynor, our guide for the excursion to Torres del Paine, and our driver Andrés. We very much enjoyed their knowledge and company. It has been a wonderfull journey for us and we would like to thank all these lovely people for making it so interesting. Hotel Le Rëve and all of it´s staff is excellent. We wish to return. Mr. & Mrs. Page 2013-02-14 Excellent trip overall Enjoyed it very much. We managed to see Torres del Paine National Park at its best. Spectacular! The boat trip on Lago Grey was also a wonderful experience. Particular praise/thanks should be given to our guide and driver in Patagonia. Both of them did an excellent job looking after the group. Friendly, enthusiastic, organised, knowledgeable. Both were first class on pointing out wildlife/bird species, etc. Much appreciated. We also managed to include optional tour to Geisers de Tatio in San Pedro de Atacama with excellent driver/guide and the guide in Santiago also did a very good job looking after us. Many thanks for a really enjoyable holiday. Even managed to see some penguins at Seno Otway. Mr and Mrs Blease 2012-05-08 First class trip This was a first class trip. The quality of the hotels was excellent and the excursions/activities were top class, too. In Santiago Felipe was an outstanding and knowledgeable guide. In Matetic vineyard the tour of the winery and horseriding with George were really enjoyable – even for someone who has not been on a horse for over 40 years! I would have no hesitation in recommending this trip to others! Mr. and Mrs Berry 2012-04-26 A great holiday An excellent service from travelArt for all our Chile experience. Alex was brilliant! But all staff were excellent. A great holiday! Thank you very much! Sonia & Brian Clayton 2012-04-20 Top job from A to Z I hope this mail finds you well, and you had a good start in this year 2012. I am on Board the Star Princess as you know , and we will arrive in Punta Arenas on 8th of February supposedly at 7am. In Santiago everything went beautifully, 2 great guides they did both a Top Job from A to Z … Please forward my thanks to them … the choice of Hotel also was absolutely great (accommodation as well as geographic location in Town), Thanks again. Didier 2012-02-09 Outstanding visit Outstanding visit to the Valparaiso / Viña del Mar Coastal Area. Beautiful scenery and enjoyable climate. Weather cooperated quite nicely to give a further quality visit to the area. Much enjoyed the streets, shopping and food options. Mr. & Mrs. Steiner 2012-02-29 Wonderful trip – everything perfectly arranged Everything was perfectly arranged. All transportation was punctual, reliable and courteous, with clean, comfortable, and well maintained motor vehicles, boats and aircraft. The hotel rooms were all spacious, clean and very comfortable with beds and mattrasses in excellent condition. The food was fantastic, to the point that we had to restrain ourselves from eating too much. Good thing the hiking, weather and scenery were so wonderful, so we had a chance to work off some of the weight we gained from over-eating. The only thing lacking was us: our ability to speak Spanish. We americans have much work to do in learning languages. Thank you so much for such a wonderful trip, for tolerating our in-ability to speak your beautiful language, and for acccommodating the last-minute venue and excursion changes we requested. Mr and Mrs Dempster 2012-03-27 A truly excellent and memorable experience Alexandrea (guide) and Rodrigo (driver) were both very helpful and considerate. They made our trip enjoyable and comfortable. No complaints at all! travelArt clients 2012-02-08 Enjoyed every moment My experience of Chile has been full of wonders and exitement! All of the guides, drivers and hotel staff have been of a very high standard. I have enjoyed every moment of spending time in this wonderful country. Many thanks! Mrs Clare Graham 2012-01-12 Wonderful experience We have enjoyed our stay in Chile – the Ritz Carlton was a perfect place to stay while in Santiago. Francisco has been very helpful & the driver was excellent, too.Thank you for a wonderful experience. We have to come back again one day in the future. Very best wishes Mr. Yusuf and Mrs Janet Ibrahim 2012-01-09 Breath-taking experience Torres del Paine is a breath-taking experience for those who love nature, mountains, wild life and friendly people. travelArt has enabled us to discover the beauty of Southern Patagonia. Thanks a million! Mr and Mrs Barth 2011-11-10 Wonderful visit Altogether a wonderful visit and we were well looked after by interesting and passionate guides. John & Eleanor Young 2011-03-03 Compliment to the travelArt staff In general the holiday was good value and the standard of the service was good.(…) A compliment to the staff employed by travelArt Chile. Stephen & Stavroula Albon 2011-03-04 Our only regret is that Chile is so far away from Britain We mislaid the questionnaire you provided, so we are sending an email to say thank you for what was a memorable holiday in your beautiful country. The guides: Mario in San Pedro de Atacama; David in Puerto Montt; Isabel in Puerto Natales and Valentina in Santiago were very good. The drivers who accompanied them were good too; we would mention particularly Arturo who drove us from Torres del Paine to Punta Arenas. The company that provided the tour of Torres del Paine too were very good. All the hotels were excellent although we would emphasise the quality of the two Altiplanico hotels and Lakutaia hotel at Puerto Williams. The staff at Lakutaia were especially friendly and their organisation and choice of excursions and activities was excellent. Our only regret is that Chile is so far away from Britain – if it were nearer we would come on a regular basis. Once again, thank you Stuart and Patricia Dimmock 2011-01-02